Employees first, customers second corporate rebels. Employees first, customers second vineet nayar tedxaix. Turning conventional management upside down, he describes how hclt successfully left behind out dated. Employees first customers second each company should undergo a mirror exercise on a regular basis to identify the true situation within the company. Vineet nayar author of employees first, customers second. Vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Nayar derived the employees first, customers second efcs philosophy. Put your staff first, customers second, and shareholders. More than 00 copies sold one small idea can ignite a revolution just as a single matchstick can.
One such ideaputting employees first and customers secondsparked a revolution. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture. Turning conventional management upside down, he describes how hclt successfully left behind outdated. It has its headquarters in bangalore, karnataka, india.
An initial public offer ipo in february 1993 with an offer price of. No, they will be pushed, demanded of, put into tough spots, made to account for. Vineet argues that how it got to be one of the worlds largest it firms is. Turning conventional management upside down, authorvineet. Its not always clear which comes first, but we do know its difficult to. Telephone etiquettes in customer service doc download archive 2 replies 1 files 3 participants. Employees first, customers second and millions of other books are available for amazon kindle. Employee firstcustomer second hcl technologies pdf.
Employee first, customer second the unusual becomes usual. Additional gift options are available when buying one ebook at a time. Vineet argues that how it got to be one of the worlds largest it firms is by putting employees first and customers second. One such ideaputting employees first and customers second sparked a revolution at hcl technologies, the it services giant.
Thats how the concept of employees first, customers second was born. Your account returns centre 100 % purchase protection amazon app download amazon assistant download help. Click on document employees first customers second vineet nayar. Infosys is the secondlargest indian it company after tata consultancy. Nayar pdf, download vineet nayar epub employees first, customers second. Why should companies have to choose between the two. Hence it is important to empower employees so that they deliver more value to the customers.
Vineet nayar is the author of employees first, customers second 3. Is there inherent value in every employeein his or her knowledge, creativity, commitment and capacity to collaborate. Professor saul estrin this event was recorded on 9 november 2010 in sheikh zayed theatre, new academic. Employees first, customers second does not guarantee that employees wont feel stress or will always feel happy. The premise somewhat provocatively named employees first, customers second is that often most value in companies is generated at the bottom layers of the pyramid and that it is exactly those people there that should be empowered by management, so as to deliver the maximum value to the customer. In this short, personable book, he explains efcss principles and.
So, my philosophy has always been, if you can put staff first, your. Your account returns centre 100% purchase protection amazon app download amazon assistant download help. Employee firstcustomer second hcl technologies pdf download. When an employee is delighted, he will delight the. So my philosophy has always been, if you can put your staff first, your customers second, and your shareholders third, effectively in the end the shareholders do well, the customers do.
Download it once and read it on your kindle device, pc, phones or tablets. The writer is the chief executive of hcl technologies and author of employees first, customers second. Employees decide own salary, and employee appraise their bosses 1 concept 1 solution douglas mcgregor. Vineet nayars employees first, customers second the. By doing so, it fired the imagination of both employees and customers and set hclt on a journey of transformation that has made it one of the fastest. Employee first, customer second efcs is a radical new philosophy of hcl technologies. Get alerts on asiapacific when a new story is published get alerts.
1032 165 502 852 778 504 1475 1462 490 1594 1249 110 1202 1574 1503 895 647 6 299 522 231 451 836 445 931 1019 1072 439 284 1160 861 1165 1087 1078